Any complaint should be addressed in the first instance to Safe Forsikring AS, Espen Stange

The Lloyd’s managing agent, or the party named above that it has appointed to adjudicate on your complaint on its behalf, will aim to provide you with its decision on your complaint, in writing, within two weeks of receipt of the complaint.

If you remain dissatisfied with the decision on your complaint or you have not received a decision within two weeks you may, if you wish, refer your complaint to the Lloyd’s General Representative for Norway who will investigate and assess this complaint and aim to provide you with a final response within eight weeks of the complaint being made to the party named above. The contact details are as follows:

Espen Komnaes
Lloyd’s General Representative for Norway
Advokatfirmaet Sverdrup DA
Akersgaten 1
PO Box 1865 Vika
N-0124 Oslo
Norway
Tel: +47 22 42 27 00
Fax: +47 22 42 27 01
Email: espen.komnaes@sverdruplaw.no

Should you remain dissatisfied with the final response from Lloyd’s General Representative for Norway or if you have not received a final response within eight weeks of the complaint being made or at any time after you have made the complaint to the party named above, you may refer your complaint to the following organisation. The contact details are as follows:

Complaints Board for Consumers in Banking and Finance Matters / Finansklagenemnda (FinKN)
Postboks 53 Skøyen
0212 Oslo
Norway
Tel: +47 23 13 19 60
Fax: +47 23 13 19 70
 

The complaints handling arrangements above are without prejudice to your rights in law.

01/04/14
LSW1852